General Responsibilities

  • If a rider’s pick-up or drop-off address is not accessible for a RTP bus, van or volunteer driver, it is the rider’s responsibility to ensure access for vehicles in advance or to make arrangements where the rider will meet the vehicle for their pick-up. If the vehicle is not able to enter the pick-up location and the rider fails to meet the vehicle at a designated place, a the trip will be considered a No-Show. Click here to view RTP’s No-Show Policy


  • Riders must call in trip cancellations as soon as possible, but at least 2 hours before the scheduled pick-up time.


  • Trip cancellations can be left on our voice mail when the office is closed. All cancellations left on our voice-mail will be immediately forwarded to RTP’s on call dispatcher. The office phone number is 207-774-2666.


  • If trip is before 9:30 am, must cancel before 5:00 pm the day before.


  • Riders should be ready when the bus arrives. Drivers will only wait 5 minutes after a rider’s scheduled pick up time. If the rider fails to show for their ride, then the trip will be considered a No-Show.


  • RTP has a one-hour pickup window. If your appointment is at 10am, you should be ready to leave at 9am.


  • All riders must wear seat belts while on RTP vehicles. It’s the Law. Drivers will assist with seat belts if needed.


  • Riders are expected to treat reservationists, schedulers, dispatchers, drivers and other passengers courteously and with respect.


  • Wheelchairs, scooters and other mobility devices must be properly maintained. Riders must know the limitations regarding the use and transport of their specific mobility devices.


  • No smoking, eating or drinking is allowed while on a RTP vehicle.


  • Riding a RTP vehicle under the influence of illegal drugs or alcohol is not permitted.


  • Radios, cassette, disc, or mp3 players are not permitted to be played aloud when on-board a RTP vehicle.


  • A rider may not bring explosives, flammable liquids, acids, or other hazardous materials onto the vehicle.


  • If a rider is traveling with a child who needs a car seat, the rider must supply the child’s car seat. Riders are responsible for securing

Seat Belts, Child Restraints and Wheelchairs

  • A rider 18 years of age or older is required to wear a seat belt while traveling on a RTP bus or van.


  • A child rider less than 18 years of age is required to be properly secured while traveling on a RTP bus or van. Depending on age, height and weight, a child must be properly secured in a federally approved child restraint system, child safety seat, or seat belt.


  • A rider is required to have his or her common wheelchair secured while traveling on a RTP bus or van

Seriously Disruptive Behavior

  • Regional Transportation does not permit riders to engage in violent, illegal or seriously disruptive behavior.

Seriously disruptive behavior includes the following:

  • A rider who is physically abusive causing injury to the driver or other clients may be subject to criminal prosecution. The rider will be suspended immediately or service will be refused.


  • Disturbing a vehicle driver


  • Disturbing other riders


  • Physically or verbally threatening the driver, another client or RTP employee


  • Acting in a way that is a danger to himself/herself, the driver, other riders or RTP employee


  • Damaging or destroying equipment